Shipping policy

Thank you for selecting L1NK!

Your satisfaction with our products and services is our utmost priority.

Summary:

• Risk Transfer: L1NK is responsible for production and packaging. Liability passes to the customer once the order is transferred to the carrier. Damages or delays must be addressed with the carrier.
• Reshipment: If an order is returned as undeliverable, reshipment fees may apply.
• International: International orders may incur customs duties or fees, which are the customer's sole responsibility.

L1NK Cancellation Policy

You may cancel your order any time before submitting the design. Once the design has been submitted, the order cannot be cancelled as we immediately commence customization.

L1NK Shipping Policy

Tracked Delivery 

We utilize tracked delivery services and assume responsibility if the item is lost or damaged during transit.

Delivery Delays

Please note that we cannot control or be responsible for delays caused by the carrier service or for international orders held at customs.

Address Details

Make sure to provide the correct and complete address when placing your order. Unfortunately, we cannot make changes to the address after the order is placed, and we are not responsible for issues arising from incorrect address information.

Returned Items

If an item is returned to us and you need it reshipped, we may charge you for additional shipping fees.

Shipment Tracking Numbers

Immediate Processing: Once your order is placed, we promptly print the shipping label, packing list, customization details, and postage is paid. A tracking number will be provided to you; however, it will only become active once the shipment is collected from our office or accepted by the courier.

Customization Confirmation: Receiving a tracking number shortly after placing an order does not mean we have shipped your item without customization. Rest assured, we will not send any customized items without receiving and approving your design first.

Turnaround Times

Processing Time

Customized Items: Once the artwork is approved by both parties and meets all our requirements, please allow 2 to 3 working days for us to process and customize your order.

Delivery Time

After processing, delivery times are as follows:

UK

- Standard: 2 to 3 working days

Europe

- Standard: 5 working days

Worldwide

- Standard: 5 to 7 working days

USA

- Standard: 5 working days

Note: The delivery times listed above are applicable after the processing time of 2 to 3 working days.

L1NK Customs Policy for International Orders

At L1NK, we do not charge or collect any local taxes or VAT for international orders. This means that in some destination countries, taxes and VAT may apply upon arrival, and items might be held at customs for clearance.

These costs and procedures vary widely between countries, and it's the customer's responsibility to track the item and make any required payments if needed. We appreciate your understanding of this international process, and please remember, we're here at L1NK if you need any assistance or have questions about your order.